The PIN-UP contact center serves users in ten languages and has more than 1,000 employees.
It includes several key areas: chat and social media; service support lines (inbound lines); retention; VIP department.
Continuity and quality of service are supported by in-house tech support and service quality units.
Staff recruitment and training are in-house training and recruiting teams located directly at the locations.
Support of employees in the PIN-UP lifecycle process is provided by the internal HR department.
Close interaction with the project departments as a whole – such as legal, analytics, marketing, risk, etc. provide information and service support relevant to PIN-UP users.