Contact Center

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Contact Center

The PIN-UP contact center serves users in ten languages and has more than 1,000 employees.

It includes several key areas: chat and social media; service support lines (inbound lines); retention; VIP department.

Continuity and quality of service are supported by in-house tech support and service quality units.

Staff recruitment and training are in-house training and recruiting teams located directly at the locations.

Support of employees in the PIN-UP lifecycle process is provided by the internal HR department.

Close interaction with the project departments as a whole – such as legal, analytics, marketing, risk, etc. provide information and service support relevant to PIN-UP users.

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